Patients Speak, AI Listens: LLM-based Analysis of Online Reviews Uncovers Key Drivers for Urgent Care Satisfaction

In three linesarXiv study analyzing 10,000+ Google Maps reviews of urgent care facilities (DMV, Florida) using GPT and prompt engineering. Interpersonal factors and operational efficiency emerge as primary satisfaction drivers, while technical quality, finances, and facilities show no significant independent effects. Population density alone correlates with ratings among socioeconomic factors.

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