Patients Speak, AI Listens: LLM-based Analysis of Online Reviews Uncovers Key Drivers for Urgent Care Satisfaction

In three linesarXiv study analyzing 10,000+ Google Maps reviews of urgent care facilities (DMV, Florida) using GPT prompt engineering for aspect-based sentiment extraction. Findings: interpersonal factors and operational efficiency are strongest drivers of patient satisfaction; technical quality, finances, facilities show no significant independent effects. Population density alone shows modest correlation with ratings.

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